- Electricians are the friendliest tradespeople according to 75% of Brits
- It seems tilers are the least friendly, with only 23% categorising them as friendly
- Brits most appreciate tradesperson who do not get annoyed when they ask them for an update/progress check (84%)
- Interestingly, 79% value tradesperson who provide them with a valid reason and apology for not turning up at all when arranged/agreed
Tradespeople play a fundamental role when renovating/repairing a property. But for homeowners it’s not always an easy task to find tradespeople they can easily trust and rely upon.
Given that manners and behaviour can often leave a lasting impression, My Job Quote surveyed 1,482 Brits to discover who they believe to be the friendliest tradespeople.
| The ‘friendliest’ tradespeople | |
| Electricians | 75% |
| Gardeners/Garden Designers | 71% |
| Plumbers | 68% |
| Heating/Ventilation/Air Conditioning (HVAC) Engineers | 64% |
| Window Glaziers | 60% |
| Painters and Decorators | 57% |
| Floorers | 53% |
| Plasterers | 49% |
| Bathroom Specialists | 44% |
| Roofers | 40% |
| Carpenters | 36% |
| Builders | 32% |
| Kitchen Specialists | 29% |
| Tilers | 23% |
My Job Quote found that the majority of Brits rate electricians (75%) as the friendliest tradespeople.
Subsequently, 71% think gardeners/garden designers are friendly. Whilst 68% feel the same about plumbers.
Contrastingly, it seems tilers are damningly the least friendly tradespeople – with only 23% categorising them as friendly.
Just above, 29% consider kitchen specialists to be friendly.
Additionally, those surveyed were asked to identify the actions taken by tradespeople they appreciate the most.
From this, My Job Quote found that Brits are most grateful when tradespeople do not get annoyed when they kindly ask them for an update/progress check (84%).
Thereafter, 79% appreciate tradespeople who provide them with a valid reason and apology for not turning up at all when arranged/agreed.
Slightly below, 72% really value tradespeople taking the initiative to clean up any mess they have created once finished.
When on the job, a lot of Brits appreciate tradespeople who ask permission to use their bathroom (61%) as well as before making/receiving a work/private phone call (45%).
On the other end, only 31% are worried about if a tradesperson adequately greets them or not.
When on the job, a lot of Brits appreciate tradespeople who ask permission to use their bathroom (61%) as well as before making/receiving a work/private phone call (45%).
On the other end, only 31% are worried about if a tradesperson adequately greets them or not.
| The actions taken by tradespeople which Brits most appreciate | |
| Not being annoyed and happily providing updates/progress when asked | 84% |
| Providing a valid reason and apology for not turning up at all when arranged/agreed | 79% |
| Cleaning up any mess before leaving | 72% |
| Not getting upset/rude when providing feedback on their workmanship | 70% |
| Apologising for being late | 66% |
| Asking permission before using bathroom | 61% |
| Following-up on a missed phone call | 53% |
| Asking permission before making/receiving a phone call | 45% |
| Not asking for too many hot/cold drinks and snacks | 37% |
| Basic greetings (e.g. saying ‘hello’ when arriving and ‘bye’ when leaving etc.) | 31% |
Carl Meredith, the Managing Director of My Job Quote commented:
“When hiring a tradesperson, Brits want to feel reassured that they are trusting someone who gets the job done properly and efficiently. A crucial part of the service that really matters to Brits is the level of care and attention that a tradesperson will provide them. Brits want to deal with someone they can easily communicate and work with – friendliness is a vital characteristic when assessing and hiring a tradesperson. This research tellingly shows that Brits rank some tradespeople to be friendlier than others. The key takeaway for all tradespeople is that they should always aim to provide the highest quality of service to achieve maximum customer satisfaction”.
My Job Quote’s top three tips for dealing with any issues with a tradesperson:
Talk it out
If you have any issues/problems with regards to the work a tradesperson is doing – whether it be minor or major – then talk to them to find an effective solution. It also helps because the tradesperson may not even realise, they are causing an issue/problem until you talk to them.
Set guidelines
When drawing up the contract – set some ‘house rules’ that the tradesperson will have to oblige to before agreeing to take on the job. Don’t be overly strict. The criteria could include not using their personal mobile when on the job and always cleaning up any mess they make once finished.
Don’t be too intrusive
Sometimes a tradesperson may not be working to the best of their ability because they don’t like consistently being watched over and/or being told how to do their job ‘correctly’ – give tradespeople breathing space and don’t be too intrusive. Show respect and you’ll easily get it back from them.