The UK’s largest motorway services provider, which operates on the ethos of delivering great brand and exceptional customer service, is extending its principle to Exeter….
Visitors to MOTO Hospitality’s Exeter Services, at the end of the M5, will find it has undergone a complete make-over. Now, not only does the venue offer a selection of the most famous brands in High Street refreshment, it also brings the best brands in accessible toileting.
The new-look main building features a Changing Places wheelchair-accessible assisted toilet, which can be accessed from north or south, with entry gained by RADAR key, or, if the user doesn’t have the specialist device, staff can open it on request via a deadlock key.
The Changing Places is 12m2 with a wall-mounted height adjustable adult-sized changing bench, washbasin, and ceiling track hoist, all supplied and installed by Clos-o-Mat, Britain’s leader in supporting independence in personal hygiene. Moto has further extended use-ability by as many disabled people as possible by replacing a standard WC with a Clos-o-Mat Palma Vita wash & dry (bidet) toilet.
“The Changing Places toilet at Exeter is the fifth we have installed across our network, as part of our drive to deliver even better customer satisfaction, “ explained Kirsty Woods, Moto Hospitality marketing & PR manager. The toilet, with its extra space and equipment, means that thousands of visitors who need physical or technical help to go to the toilet, can now enjoy a comfort break, knowing there is somewhere suitable for them.”
Adds Claire Haymes, Clos-o-Mat’s away from home specialist, “Potentially up to 14 million people* need the benefits of extra space, a hoist, changing and washing facilities. By providing the Changing Places, and adding the additional feature of a Clos-o-Mat wash & dry toilet, Moto is enabling many travellers to be able to continue their journey, relieved, and hygienically clean.”
Under Building Regulations and British Standards, a Changing Places is ‘desirable’ in any building to which numbers of the public have access. Clos-o-Mat is Britain’s leading provider of helpful toileting solutions, at home and away, including Changing Places and their similar Space to Change facilities.
Uniquely, the company can provide an in-house, ‘one- stop-shop’ complete package for ‘away from home’ assisted accessible toilet facilities, from design and commissioning, through to project management, supply and installation, and can also provide subsequent maintenance and repair.
Its website www.clos-o-mat.com is the most comprehensive resource available about Changing Places for campaigners, providers and specifiers alike, with a raft of support information including white papers, calling cards, CAD blocks, video and case studies.