Based in Kent The Twig Group are experts in ecological landscaping and maintenance services. They are proud that their efforts in offering client’s quality through processes and procedures along with their environmental commitment, have been recognized by being awarded ISO 9001 and 14001 accreditations.
This is an outstanding achievement as in 2015 the ISO standard for these accreditations was raised to ensure businesses had a strategic understanding of the environment in which they operated. Companies also needed to demonstrate that standards were being driven by senior management rather than delegated down the chain of command and that the company lived and breathed its ISO commitment.
Many of the questions were designed to check businesses had undertaken a full SWOT analysis and that plans were in place.
The 9001accreditation focus is on the quality of systems in the business whilst the 14001accreditation, has its focus on the environmental side – monitoring waste inputs and outputs including re-cycling.
The auditing process and indeed the process of ISO itself, ensures that the company challenges itself across a broader spectrum than just the world of ecology and grounds maintenance. It also provides re-evaluation of what the company does and the way it does it alongside the risks and opportunities associated.
Managing Director, David Eyre says:
“This award, gives reassurance to our customers of the quality of our service. It ensures we drive ourselves to a standard of professionalism that is morally, legally and commercially the right thing to do and a benchmark by which the wider world aspires. It challenges us to ensure we meet the standards and provides our customers with the assurance they are dealing with a partner who has the right credentials to undertake their work in line with their values “