McCarthy & Stone, the UK’s leading retirement housebuilder, has achieved a Five Star customer satisfaction rating for a record thirteenth consecutive year, in an independent survey announced by the Home Builders Federation (HBF) this week.
McCarthy & Stone is the only housebuilder of any size or type to achieve this award for thirteen years running, which is every year since the awards began, and is the highest accolade a new homes developer can receive.
Five Stars are awarded when more than nine out of ten customers would recommend a company to a friend. It is a yearly survey carried out by the HBF, totalling more than 50,000 purchasers of new homes in 2017.
McCarthy & Stone achieved a combined customer satisfaction score of 93.5%, confirming the developer’s place among the top of the country’s elite housebuilders. Furthermore, over 90 individual McCarthy & Stone developments received a 100% customer satisfaction score from its homeowners.
The HBF award recognises McCarthy & Stone’s commitment to maintaining consistently high standards of build quality and delivering excellent customer service over the long-term, with particular emphasis on the developer’s commitment to guiding home buyers through the purchasing process, including the provision of post-sales support.
Clive Fenton, Chief Executive Officer for McCarthy & Stone, attributed the success to a ‘culture of customer care’ within the business.
He said: “At McCarthy & Stone, everything we do starts with quality in mind. This includes the choice of locations, the thoughtful layouts of our apartments, our approach to construction and our in-house management services teams who support our customers after they move and help them to settle in.
“Five-star service is an integral part of our culture and we are continually striving to improve. We would also like to thank our customers for taking the time to pass on their feedback to the HBF.”
McCarthy & Stone provides high-quality developments in central locations which are close to amenities, and which cater to all stages of retirement.
Stewart Baseley, Executive Chairman of the Home Builders Federation, said: “Achieving high levels of customer satisfaction is hugely challenging. It requires leadership from Board level downwards and commitment from all areas of a house building business and is a credit to every member of staff. A five star rating is not easy to achieve and is a very positive endorsement of the processes, systems and culture in place and should provide customers with real confidence in the company and homes they build.”
To find out more about McCarthy & Stone, please visit mccarthyandstone.co.uk
